Everything suddenly stopped working

Start by checking to make sure the DNS numbers are entered correctly. Even if they are off by one number nothing will work.

If it was working before and you haven't made any changes to your router or device since, it means the IP our system believes you are using is out of date. This can happen for few reasons. If you are trying to use our DNS servers from a different network (such as a friend's house, or work) you will have to update the location set for your account to that new network. You may also have to do this if your internet service provider has changed your public IP address.

To update your location, simply sign into your account and click on the Update Location button located at the top right of the page, right beside the account dropdown. What this will do is update the IP set for your account to the IP the page was accessed from.

Note that if you are using a VPN, you will need to disable it prior to updating your location. Once the location has been updated, you can re-enable it afterwards.

Update IP

If things don't start working right away, you might have to reboot your device in order to flush the cache.


Was this answer helpful?

Also read

NHL.tv or MLB.tv not working

If NHL.tv or MLB.tv isn't loading correctly, that usually just means the location set for your...

What about my privacy and security?

While you are sending DNS requests to our servers, we only ever change routes for sites and...

Can I use one subscription on multiple devices?

Yes! We're happy to say you can use our service on as many devices as you wish just as long as...

How is YonderTV different than a VPN?

There are many advantages to using YonderTV over traditional VPN or proxy solutions. YonderTV...

I just setup the DNS, now what?

NHL.tv, MLB.tv & Rogers Gamecenter Once you have completed the steps to setup the DNS on...